Customer Service Associates at BitPesa

Published on Jun 02,2018 | 180 views

Job Title : Customer Service Associate

Employer : BitPesa
Category : Customer Service
Industry :
Location : Lagos
Experience Level :
Job Type : Full time

About the Employer


BitPesa is a digital foreign exchange and payment platform for frontier markets. We love using technology! Our innovative products solve the issues you’ve no doubt faced when trying to do business in Africa – it’s not easy, it’s very expensive and it takes forever. BitPesa changes all that.

BitPesa is currently inviting applications from suitably qualified individuals who have a good communication skills for the position of Customer Service Associate in Lagos, Nigeria. 

Activities:

  • Pre-Sales Communication
    o Respond to general inquiries and answer questions about products and services
  • Directs inquiries to the relevant team.
  • Contribute regional content to Help/FAQ Page with procedures and steps to products and
    services.

Technical Support/Troubleshooting

  • Respond to customer inquiries promptly by checking emails to attend support and trade
    messages and receiving calls on Customer Service line
  • Proactively monitor the system to ensure everything is working okay.
  • Communicate to Tech Team and report when website is not working as it should
  • Communicate to Finance Team to set the correct rates and complete incomplete
    transactions.
  • Communicate to Finance Team when we are out of float
  • Monitor transactions and communicate any issues to the relevant team
  • Raise queries with Finance team for any transaction that have been sent to wrong accounts.

Voice of the Customer / Product Feedback

  • Provide customer product feedback and product feature requests from region to Customer
    Service Manager

Analytics/Reconciliation

  • Work with Finance team to reconcile old transactions

Qualifications

  • University degree
  • Ability to quickly address customer questions
  • Good communication skills
  • Ability to handle all customer temperaments
  • Wise in decision making
  • Ability to work independently
  • Ability to pay attention to detail
  • Proficiency in French will be an added advantage

Application Deadline: Not Specified.

How to Apply for this Position
Interested persons wishing to apply for this position should Click here to apply now or use the apply now button below.
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