Operations Manager Job Recruitment at Nokia Nigeria - Nokia Jobs

Published on Mar 16,2020 | 155 views

Job Title : Operations Manager

Employer : Nokia
Category : Executive / Management
Industry : Telecommunication
Location : Lagos
Experience Level : 10+ Years
Job Type : Full time

About the Employer


Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865. Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Nokia Careers: Create the technology to connect the world. Applications are invited from suitably qualified individuals to fill up the position of Operations Manager in Nigeria.

Main Purpose of  Operations Manager Role:

Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction. It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure:

Main Responsibility Areas:

  • Organizational Leadership & Development
  • Contractual Service Delivery
  • Business Development & Support
  • 3rd Party Management
  • Profit & Loss

Key Tasks:

  • Organizational management and development
  • Ensures Network operational performance
  • Interface management to subcontractors & 3rd parties
  • Ensure processes and procedures are regularly reviewed and updated
  • Customer liaison for escalated Network Operations matters
  • Employee Motivation
  • Operational Reporting
  • Budgeting & Control

Key Competencies:

  • Managed Service Management
  • Leadership
  • People Management
  • Process Management
  • Customer Service
  • Business Awareness
  • Innovation

Key Interfaces:

  • Customer CTO (or equivalent)
  • Customer Care (or equivalent)
  • Customer Team
  • 3rd Party suppliers & Subcontractors

Key Performance Measures:

  • Customer satisfaction
  • Network KPI’s
  • SLA’s & OLA’s
  • Profitability
  • Employee churn

 

Qualification

Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment

 

 

Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

 
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